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Blog

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Making up With Customers: Luring People Back in After a Negative Experience
Let’s be honest for a moment. Painfully honest. Sometimes, despite your best efforts, a customer’s experience is going to be less than stellar. In some cases, you won’t even know about it because they may not say a word, choosing instead to simply buy their next meal elsewhere. And while they may ...
Making up With Customers: Luring People Back in After a Negative Experience
Improving Employee Performance: Your Staff & Your POS System
A delivery restaurant’s point-of-sale system is one of its most important tools. As with any tool, proper training and usage result in higher efficiency and more effective management. That being said, a tool is only as good as its operator. But is it worth the time it will take to train your staff? ...
Improving Employee Performance: Your Staff & Your POS System
Team Building 101: Reducing Pizzeria Employee Turnover
Sighing, Todd hung up the phone. Another crew member quit. That made three in the last month alone. He started making calls to other employees to cover the weekend shift. If you manage or own a restaurant, you know the drill. Employees don’t always work out for one reason or another, but each time ...
Team Building 101: Reducing Pizzeria Employee Turnover
A Slice of the Pie: How Local Engagement Boosts Sales ANDMakes a Difference
There is an old saying that a rising tide lifts all boats. Research has proven this to be true in many areas, not the least of which is a healthier bottom line. For independent restaurants, such as pizzerias, community goodwill can mean that you either THR!VE (see what we did there?) or fail.  ...
A Slice of the Pie: How Local Engagement Boosts Sales ANDMakes a Difference
The Tipping Point (and the Point of Tipping): Gratuities and Employee Compensation
Nina and John went out to dinner one night with friends. As usual, at the end of the meal, there was some playful haggling over who who would pick up the check. John volunteered, so Nina offered to cover the tip. This ended up setting off a lively debate about the topic of tipping. In the end, the ...
The Tipping Point (and the Point of Tipping): Gratuities and Employee Compensation
A Cut Above The Rest: How Hiring Quality Drivers Builds Customer Loyalty
Let’s get real for a moment. Customer loyalty is not guaranteed, no matter how good your pizza is. And no matter how many times you landed it like a gold medal Olympic gymnast, one misstep can cost you big time - which makes having high-quality delivery drivers even more critical to your success as ...
A Cut Above The Rest: How Hiring Quality Drivers Builds Customer Loyalty
Refund Isn't a Four Letter Word: The Case for Customer Feedback
It's a tale as old as time. I recently had my husband pick up dinner from a popular fried chicken restaurant on his way home from work. The food that made it home was nowhere near what we had ordered. If you have ever had a hangry spouse waiting for dinner at home after an exhausting day, you ...
Refund Isn't a Four Letter Word: The Case for Customer Feedback
4 Ways Yelp Wants You To Manage Your Online Reputation
Yelp may be the technology company that restaurant owners most hate - and most love.  Those who understand how to manage Yelp, and review sites like it, stand to benefit from increased traffic.  We heard from Morgan Remmers, local business outreach manager at Yelp, with some great advice about how ...
4 Ways Yelp Wants You To Manage Your Online Reputation
Increase Restaurant Loyalty by Asking Questions
Are your customers loyal to your restaurant?  How do you define customer loyalty?  Do you want to get customers to come back more often? What type of customer is most likely to return again and again?  Technomic recently completed a study of consumer perceptions across 128 major restaurant brands. ...
Increase Restaurant Loyalty by Asking Questions
Loyalty Programs- Reward Your Customers, Reward Your Restaurant
How much is a single loyal customer worth to your pizza shop? If you guessed in the hundreds or low thousands, you may want to rethink your customer loyalty strategy. According to a recent Forbes study the average lifetime value of one customer is $25,000 with repeat cusomers accounting for 70% of ...
Loyalty Programs- Reward Your Customers, Reward Your Restaurant
5 Ways Restaurants Can Beat the Big Guys
5 ways independent restaurants and small chains are crushing their competition using today's smart, affordable, integrated technology. With more and more major chain restaurants opening every day, independent and small chain eateries across the nation are turning to new strategies to help them ...
5 Ways Restaurants Can Beat the Big Guys
5 Restaurant Software Power Tools To Improve Customer Service
Want to help your restaurant win a favored place in the hearts and minds of your customers?  Stand out from the rest of the impersonal and inefficient businesses out there by treating every customer like a VIP.  “Crazy,” you think?  “My staff can barely remember their own name, let alone a ...
5 Restaurant Software Power Tools To Improve Customer Service
Your Restaurant's Busiest Days: Survival Tips!
The busiest season for restaurants is now upon us. For pizza restaurants, Halloween, Thanksgiving Eve, New Years Eve, New Years Day and the Superbowl make up the biggest days of the year.  Prepare for that rush by making the most of your restaurant software, planning ahead, and staying calm! Tip ...
Your Restaurant's Busiest Days:  Survival Tips!
Pizza Expo: Pizza Technology Wrap-up
Every March, the pizza industry gathers at Pizza Expo to see what's new, learn about the industry, and meet old friends.  For GRS, it's an amazing opportunity to hear first hand how we're doing and how we can better serve our customers.   We learned a lot this year and got some great feedback.   ...
Pizza Expo: Pizza Technology Wrap-up
In Restaurant Technology - Relationships Matter
Hi and welcome to our new GRS Blog!  I’m Tom Bronson, CEO of GRS, and I will be a regular contributor to this blog, along with many of my colleagues here.  What we plan to offer is some practical advice and tips for restaurateurs.   Certainly, we will talk about our products and solutions, but more ...