Running a busy pizza shop means constant interruptions.
Phones ringing during rush. Customers showing up early. Drivers waiting around. Staff getting pulled off the makeline to answer the same question over and over:
“Is my order ready yet?”
Now imagine if your customers already knew.
With SMS Order Updates, your customers automatically receive text updates about their order status, from the moment it’s placed to when it’s ready or on the way.
No extra steps for your staff. No manual texting. It just happens.
When customers know what’s happening with their order, your team spends less time answering phones and more time focused on the food.
It’s the kind of experience customers expect from major brands, without adding extra work for your team.
Cut down on the most common interruptions like “Did my order go through?” and “Is it ready yet?” so your team can stay focused on making food.
Customers arrive when their order is actually ready, reducing congestion at the counter and speeding up handoffs.
Customers know when their order is on the way and who is delivering it, reducing confusion and improving satisfaction.
Clear communication builds trust. Customers who feel informed are more likely to order again.
SMS messages are triggered automatically as an order moves through your system.
Everything happens automatically based on your normal workflow. No extra steps required.
If you’re using a kitchen display system like ChefTabX, you can unlock even more detailed messages like “order in oven” and “boxing” as orders move through your kitchen.
Learn how ChefTabX powers real-time updates ->
Getting started is simple and only takes a few steps.
If you don’t see messaging options, SMS may not be enabled for your account. Contact support to activate it.
💡Pro Tip: Start with carryout and delivery orders first. That’s where SMS updates have the biggest impact on operations and customer experience.
Contact your Customer Success Representative if you have questions